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Sterling T Jones - Ottawa, On. - August 28 2010 I normally don't write testimonials, but I am profoundly happy with my experiences with this company. Now I will express my gratitude by sharing the experience. This is my second time ordering from Canadian Aquatics. The first time all my fish arrived in perfect condition, all but one L114. The fish must have been stressed by its long travels and it's fins were badly damaged; it didn't survive through the night. Charles gladly gave me a credit compensation on this second order even though I didn't have any photographic evidence. He offered the credit based on my word alone, I didn't expect nor ask for this compensation. So months later I make this new order and Charles completely honors the credit he promised. It took us awhile to finalize a date and time to send out the fish. My cargo holding for westjet here in ottawa has hours that didn't fit well with my schedule, but Charles was very helpful and patient. He managed to find a sameday flight; the fish left from B.C. and landed in Ottawa the same day. Not only was this less stressful for the fish, but for me too because it worked within my schedule. I ordered 6 exotic plecos, and got all of them alive and in perfect condition. The fish were packaged very professionally that insure a safe travel. Charles, and Canadian Aquatics, sincerely care about their customers and products. CanadianAquatics.com is the first place to look when ordering tropical fish online within Canada. Mr. Chavez - Mississauga, On. - June 18 2010
Hello
folks! Scott - Edmonton Alberta - June 15 2010
Just
wanted to say thanks to Charles for doing such a great
job with my last order. Just recieved a large box of
assorted fish,plants and shrimp and was very impressed
with how well everything was packed and how I was
allways kept on top of what was happening. I look
forward to doing business again with him. Mr. Chavez - Mississauga, On. - May 26 2010 Hi Folks! I am writing this short feedback so I may share with you my fantastic experience in purchasing 2 X L25 from Canadian Aquatics. Charles Lam professionally worked with me (often times, I forget East/West time difference). And being a newbie, I had tons of questions - he answered all of them! My L25s arrived in good state... healthy and great looking! Thank you, Charles and more power to you and your business! Blake - Edmonton Alberta - May 22 2010 well I have ordered twice from Canadian aquatics and could not be happier ! My second order exceeded my expectations when I got my Electric blue rams ! The pictures I seen when ordering did them no justice as when I got them they looked 10 times better ... I thank Patrick for his prompt reply too questions and all he did for my order. Glen Lam - Calgary Alberta - May 19 -2010 First time ordering from Canadian Aquatics, and surely won't be my last. Charles did an absolute amazing job with my order of marble rays and i could not have been any more pleased with my shipment. Charles tripled bagged and packed the rays with due diligence, and went as far as helping me with tips for care for my trio after order was received. Thanks Charles i am a very happy customer and would recommend Canadian Aquatics Michael Ryeburn - B.C. - May 17 2010 I recently ordered some freshwater fish from Canadian Aquatics for delivery by air to me in my small town. I ordered fifty cardinal tetras and several larger fish. The ordering process went smoothly with communication by e-mail and prompt responses to my questions about the order. The fish arrived air freight and on opening the insulated box I found that meticulous care had gone into packing the fish, all double bagged with no leaks. Although I ordered the fish sight unseen I was very pleased with how the fish looked when they arrived. The fish were healthy, a good size, nice colour, good fins etc. All of the fish are doing great in my tank right now. Even after paying for shipping by air I saved a lot of money compared to purchasing the fish locally, if the fish had even been available locally. I will be buying from Canadian Aquatics again. It is obvious from the quality of the fish I received and from the care they put into preparing my order that these guys are true hobbyists. Thank you very much for my order Charles. Jay Leask - Prince Rupert, BC - May 16 2010 "Amazing quality, amazing prices, canadian aquatics is going to be the only place i get my fish from. always a pleasure dealing with Pat and Charles." Jason M. - Edmonton Alberta - May 11 2010 Working with Canadian Aquatics was a good experience. Our group was very satisfied with the quality of fish that we received, and their pricing is very fair. I recommend Canadian Aquatics to anyone who is looking to get quality fish that you can’t find at your LFS for fair prices. Aaron Palmer -Moncton N.B., - Aug.24 2009 The order of pleco's & shrimp are in excellent condition. Westjet left the order in Montread, receive them the next night 2 days in shipping very well packaged it's been 1 week & everyone is fine. Charles has been very very helpful I will order again & highly recommend. Thank you very much. Brendan - Victoria, B.C., - June 30 2009
Hi Kole,
Thank's again for the great service that you provide to me
with and the AMAZING packing job!!!! Richard - Nanamio, B.C., - May 31 2009 I have recieved the fish and every thing looks great, slowly working them all into their tanks. Thank you very much! Fantastic service, and great quality! Shane Perry - St-Leonard, QC - May 27 2009 Thanks Charles, Awesome transaction!! I can't believe I ordered my fish yesterday and have them tonight already! Top notch quality fish, packing and shipping, I will DEFINITELY do business with you again! Trevor - Calgary, Alberta - May 25 2009
My very first
order from Canadian Aquatics arrived in Calgary,Alberta
today. I live 1.5hrs from Calgary and the fish all made it
home in good shape. The Fahaka already ate a minnow and my
Mbu is still checking out his surroundings. The Fire eel was
huge and seems to be a little shy in his new 450 gallon
home. The Polypterus lapradei are also big and are trying to
find some real estate in the 450 as well. A big thanks goes
out to Canadian Aquatics and their top notch packaging,
service and awesome fish. You will definitely see my
business again. Rogelio Mendoza - Toronto, On. - May 11 2009 hi! Charles, thank's again men for all the support and service that you provide to me. I"m so happy with my marble ray, I can't say anything just keep it up, the good support and service. I just let you know, when is the next transaction ok! Feedback from aquabid - click here Kyle Rollefstad - Medicine Hat, Alberta - May 05 2009 Thanks again Charles for the AMAZING sakura! (flower rays!!!). They are truly stunning rays, and were eating within a couple of days – I have imported fish myself directly from Colombia, and after receiving such delicate rays in amazing shape from Charles, I can honestly say that right now I won’t ever import rays myself from Colombia again. Both rays were eating frozen market prawns and squid within two weeks of being in my tanks, which is unheard of with flower rays! It took me weeks with my other sakura to get them onto frozen food, and yet these two from Charles were on frozen within weeks. The packing job was second to none, with both rays triple bagged and still full of air – a much better job than any of the exporters I have dealt with in the past, and another reason that I will be dealing exclusively with Canadian Aquatics for all my future stingrays. Again, amazing looking fish, and I can only say thanks! Raymond Fong - Edmonton, Alberta - March 07 2009
Charles did a
tremendous job with my order. The fish and shrimp all
arrived in great shape. The pleco caves were very well
packaged and arrived intact. Tony - Victoria, B.C. - Feb 23 2009 The flowerhorn is awesome. I'm super happy with him. Thanks for the top notch service. I will be buying all my fish from you guys from now on.
Minh N. Nguyen
- Montreal, QC - Feb 18 2009 Vesta Giles - Kamloops, B.C. - Feb 12 2009 Hi Charles, I picked the little guys up at noon and they were nice and warm in their packaging. I was very impressed with the heat pack and the expert packing job! They are healthy, happy, and totally cute! I’ve intentionally let the algae build up for the past couple of months so they’re very busy at the moment! Thanks again, I’m a very happy customer. Dennis St. John - Okanagan Falls, B.C. - Jan 20 2009 The order I placed with you arrived right on time and in excellent condition. There seemed to be more plants than I ordered and many of the vals. had babies attached. It was indeed a pleasure doing business with you, and I appreciate your efforts to find fish for me that are not readily available. Sarah Cassady – Edmonton, Alberta - Jan 18 2009 Many thanks again to Patrick and Charles for their excellent assistance and communication on a recent group order to Edmonton and Calgary. The shipping boxes were very well packed and orders were bagged according to each group-buy participant which made distribution easy for me and much less stressful for the livestock. Needless to say, the livestock and dry-goods were all received in great condition. The invertebrates ordered, in particular, were packed carefully and look fantastic! Looking forward to ordering from Canadian Aquatics again. Barbara - Calgary, Alberta - Jan 18 2009 Recently received an order of fish, inverts and plants from Patrick. Everything arrived in good shape with excellent packing. Great communication with selecting & purchasing stock. Exciting to have an opportunity to purchase livestock not available locally. Looking forward to updates on stock list!! Jerry Carter - Edmonton, Alberta - Jan 18 2009
Hi Charles I
received the Rummynose this afternoon..... I am very impressed
they all survived... in the past I ordered Rummynose from one of
the sponserers on this site... nice guy but 1/3 of the fish
didnt survive the trip... that was the whole reason I went with
50 thinking that several of them wouldnt make it.... I will now
have to find a home for twenty or so LOL I am sure that wont be
a problem they are very nice//// as I have about 35 or so in 150
G Discus tank already... Quinn - Edmonton, Alberta - Nov 19 2008 Thanks again Charles, the fish are awesome, the quality is second to none. You're a great business person and I would love to get some fish again from you in the very close future!!! Austin Lesiw - Toronto, On. - June 17 2008
ok Charles, heres
my testimonial: Barb Almond - Cobble Hill, B.C. - May 21 2008 Just received my butterfly plecos from Charles. Packing was excellent, no leaks, and plecos were not stressed at all. A great person to deal with, and he followed up with wanting to know how the plecos were. Will be a repeat customer with Charles for sure. Graeme Kellow - Victoria, B.C. - May 09 2008
I purchased three
beautiful Pleco’s from Canadian Aquatics L91, L240 and L14.
Charles was nice enough to ship the fish to Victoria. Byron Fichter - Estevan, Sk. - May 01 2008 I was very nervous about ordering fish online, and shipping by air for the first time. Living in Saskatchewan does not afford the opportunity for buying exotic fish locally. Charles was a complete pleasure, and did everything above and beyond what was expected to make the transaction as smooth as possible. Its really nice to work with people like this to help ease the first timers pain.
The stock arrived healthy and in
good shape. The care taken in packaging and pursuit of a perfect
transaction is a testament to the hard work done by
http://www.canadianaquatics.com Kate Gallagher - Toronto, On.
Dealing with Pat and Charles was an extremely
pleasant and easy transaction, they are extremely knowledgable
breeders as well as hobbyists themselves. They were happy to answer
any of my many questions and the packing & shipping were great. Tony Keung - Vancouver, B.C. Having recently got back into Tropheus after a few years away from the hobby, I ordered a group of Tropheus Ilangi from Charles. I didn’t know Charles except from his reputation from the various forums and I sent him a PM asking him a few questions about Tropheus and he immediately called me and gave me some good advice as to how to set up my tank properly for Tropheus. I didn’t ask him about buying any fish as I didn’t have my tank yet. Not having any running tanks and wanting to get this tank up and running as soon as possible, Charles even gave me his foam filter media from his AC110 to seed my tank. That helped speed things up tremendously. My tank was fully cycled within a couple of weeks and I was all set. Charles then put in my order which was flown into Vancouver in the morning. Unfortunately I had to work and was unable to meet at the airport to pick up the order. No problem. Charles said he could take keep my fish for me for the day until after work (all at my own risk of course). When I got to his place he had a few orders that he was taking care of for their owners. A few tanks and 5 gallon buckets were set up so that the fish could be taken out of their bags and put into some good water and aerated. Anyways, a long story short, I got my order and have been very happy with them ever since. I could buy fish anywhere, but Charles has always been extremely helpful and offers help and his vast experience to anyone that asks. I highly recommend him both as a vendor and as a fellow hobbyist. Jorg - Calgary, Alberta Buying fish from you was a smooth and pleasant transaction. All fish arrived healthy and were of good quality-- Hope to order some more in the future. Darren Law - Calgary, Alberta I bought 10 F-1 Frontosa Kitumba's from Charles the quality was awesome. He was also really easy and good to deal with as I had to come from Calgary to pick them up. Mindy H - Cape Breton, Nova Scotia Patrick was
an awesome person to deal with. First he went out of his way to
email me answers to all of the questions I had asked on the corals
he had for sale. Then when we did the exchange (I sent him some
corals and cash, and he sent me come corals and FW plants in return)
he was very trustworthy! Rebecca - Nanaimo, B.C. Patrick is the most careful packer I've come across. Responsible and well aware of what is going on. Overall, a rating of 5 out of 5 stars. Pam - Southern Ontario I have dealt with Pat on a couple of occasions. The stock I got from him was really healthy and arrived in great condition. Great to deal with when setting up the arrangements. His packing was more than adequate. I would definitely recommend him. |
The African eel and the Lamprolongous Congoensis are doing
Great!